top of page

Privacy Policy

Effective Date: 4th September 2024
Last Updated: 4th September 2025

Tutor Tonic (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, or sign up as a client or tutor.

 

1. Information We Collect

We may collect the following types of personal information:

Clients and Parents

  • Name

  • Contact details (email, phone number)

  • Student details (age, grade, school, curriculum)

  • Payment details

Tutors

  • Name

  • Contact details

  • Qualifications and experience

  • Banking details (for payments)

  • Supporting documents submitted during the application process

Website Visitors

  • Basic usage data such as IP address, browser type, and pages visited (collected through cookies and analytics tools)

Lesson Recordings

  • Online tutoring sessions may be recorded for the safety and benefit of both students and tutors. These recordings are securely stored and used for quality assurance, dispute resolution, training, and safeguarding purposes.
     

2. How We Use Your Information

We use your information to:

  • Match students with suitable tutors

  • Communicate about lessons, schedules, and support

  • Process invoices, payments, and tutor compensation

  • Improve our services and website

  • Comply with legal obligations

  • Maintain a safe and accountable learning environment through lesson recordings

 

3. Sharing of Information

We will never sell your personal information. We may share it only when necessary:

  • With tutors, to facilitate lessons

  • With payment processors, to securely handle transactions

  • With authorities, if required by law

  • ​With authorised staff, to review and manage lesson recordings

 

4. Data Storage and Security

  • Personal information and lesson recordings are stored securely, with safeguards to protect against loss, misuse, or unauthorized access.

  • Access is limited to staff and tutors who require it to perform their duties.

  • Tutor Tonic complies with POPIA (South Africa) and international data protection standards such as GDPR.

 

5. Your Rights

You have the right to:

  • Access and request a copy of the information we hold about you

  • Correct or update your personal details

  • Request deletion of your information (subject to legal and contractual obligations)

  • Withdraw consent for marketing communications at any time

 

6. Cookies and Tracking

Our website may use cookies and similar tools to improve user experience and analyze site traffic. You can manage or disable cookies through your browser settings.

 

7. Data Retention

We retain your personal information and lesson recordings only as long as necessary to provide our services, safeguard participants, or as required by law.

​

8. Data Breach and Limitation of Liability

While we take reasonable technical and organizational measures to protect your personal information, no system is completely secure. In the unlikely event of a data breach, we will take immediate steps to investigate, contain, and notify affected parties as required by law.

Tutor Tonic will not be held liable for any loss, damage, or unauthorized access to information that arises from circumstances beyond our reasonable control, including but not limited to hacking, cyberattacks, or unlawful actions of third parties.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: admin@tutortonic.co.za
phone: +27 79 238 8192

​

Thank you for trusting Tutor Tonic (Pty) Ltd  with your personal data. Your privacy is important to us.

bottom of page